Frequently Asked Questions
Everything you need to know about finding a therapist through MindLink — including how insurance works, what to expect, and how to get started.
Finding a Therapist:
Q: How do I search for a therapist on MindLink?
Use the search tool on our Find Care page. Enter your state, the type of support you're looking for, and your insurance plan — then hit "Find My Therapist" to see matching providers. You can also browse our full directory without filtering if you prefer to explore.
Q: What if I don't see a therapist who matches my search?
If no exact match is found, we'll show you all available therapists in our network. You may find someone who's a great fit — and many providers are happy to discuss insurance and payment options directly.
Q: Can I search without knowing my insurance plan?
Yes — select "Other" for insurance and the search will return results based on your other criteria. You can review each therapist's accepted insurance on their profile page.
Insurance & Payment:
Q: How does insurance work on MindLink?
Each therapist's profile lists the insurance plans they currently accept. We work hard to keep this information current, but plans and network participation can change. We always recommend confirming directly with your insurance carrier and the therapist that your specific plan is accepted before scheduling your first appointment.
Q: Why might my insurance show a therapist as in-network but the therapist doesn't accept my plan?
Insurance coverage varies significantly by plan type. For example, a therapist who accepts Cigna PPO may not participate in Cigna HMO or Cigna Behavioral Health. MindLink lists insurance at a carrier level as a starting point — always verify your specific plan with the therapist directly before booking.
Q: Do any therapists accept cash pay or self-pay?
Yes — many therapists in our network accept cash pay. You can filter by "Cash Pay" in the insurance dropdown on the Find Care page to see providers who offer this option.
Q: Does MindLink charge patients to use the platform?
No. MindLink is completely free for patients. We connect you with therapists at no cost — there are no search fees, no membership fees, and no hidden charges.
Appointments & Getting Started:
Q: How do I book an appointment through MindLink?
Click on any therapist's profile and use the booking action at the bottom of the page. Depending on the therapist, you'll either submit a request through MindLink or contact the therapist directly. Either way, the therapist will follow up to confirm availability and next steps.
Q: What happens after I reach out to a therapist?
The therapist will contact you to confirm availability, verify your insurance, and schedule your first appointment. MindLink connects you — the scheduling and intake process happens directly between you and your therapist.
Q: What if a therapist doesn't respond?
If you don't hear back within a reasonable timeframe, we encourage you to reach out to another therapist in our directory or contact us at connect@mindlinkbh.com and we'll help point you in the right direction.
Q: Do therapists offer telehealth appointments?
Many therapists in our network offer telehealth in addition to or instead of in-person sessions. Check each therapist's profile for their availability — it's listed clearly on every profile page.