Getting Started

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Q: How do I join MindLink?
Click "Apply to Join MindLink" on the Providers page and complete the short application form. A member of our team will follow up within one business day to walk you through next steps and send you the Founding Member Agreement.

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Q: Is there a cost to join?
No — founding members join at zero cost during our 6-month Inaugural Phase from platform launch. You'll receive written notice at least 30 days before the Inaugural Phase ends with your continuation options. MindLink reserves the right to extend the Inaugural Phase, and founding members benefit from any extension automatically.

 

Q: What is a Founding Member?
Founding members are the licensed therapists who join MindLink before or during our platform launch. You get full profile visibility, search tool inclusion, and direct patient referrals at no cost — and your feedback directly shapes how the platform grows.

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Your Profile

 

Q: What information appears on my profile?
Your profile displays your photo, name, credentials, city and state, specialties, accepted insurance plans, telehealth and in-person availability, and a professional bio. Patients can find you by searching your specialty, insurance, and location.

 

Q: Who controls my profile information?
You do — you submit your information via our onboarding form and are responsible for keeping it current. You must notify MindLink of any changes per the notification requirements in your Provider Agreement.

 

Q: Can I be listed on other platforms while on MindLink?
Yes — MindLink does not require exclusivity. You simply need to disclose other platforms you're listed on when you sign your Provider Agreement. MindLink reserves the right to adjust your profile visibility based on competing listings, but exclusivity is never required.

 

Patient Referrals

 

Q: How do patient referrals work?
When a patient finds your profile and reaches out, their inquiry is routed through MindLink's contact channel to your registered email address. You handle the intake, scheduling, insurance verification, and care from there.

 

Q: Does MindLink guarantee a minimum number of referrals?
No — MindLink does not guarantee referral volume. What we do guarantee is that your profile is visible to every patient searching our platform for your specialty, insurance, and location. Referral volume grows as our patient network grows.

 

Q: What happens after the 6-month Inaugural Phase?
You'll receive written notice at least 30 days before the Inaugural Phase ends with your continuation options — ranging from a no-cost basic tier to paid premium options. A new agreement is required to continue. If you don't respond, your profile is reduced to a basic display (name, photo, credentials only) while we process your status.

 

Q: How do I contact MindLink with questions?
Email us at providers@mindlinkbh.com — we respond within one business day.